Returns & Exchanges
At Possible, we want you to love your beauty routine, which is why we offer a 30-day window for returns on products that don't meet your expectations. Simply ensure the item is in its original packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to download and print at home.
Pack Your Items
Securely package your beauty products in their original box and attach the prepaid label to the outside of the parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing